Legal
Cancellation Policy.
Last updated: 14 July 2026
Plans change — cancelling an order with Avtonova is quick and straightforward before it ships.
1. Cancelling an Order
You may cancel your order at any time before it has been dispatched at no charge. To cancel, contact us as soon as possible at rgergov@avtonova.co.za, call 010 500 7359, or message us on WhatsApp at +27 73 489 4128 with your order number.
2. Orders Already Dispatched
If your order has already been dispatched, it can no longer be cancelled. Once you receive it, you may return eligible items in line with our Refund & Returns Policy. Any return shipping for a change of mind will be for your account.
3. Refunds on Cancelled Orders
Where an order is cancelled before dispatch and payment has already been made, we will refund the full amount to your original payment method within 3–5 business days. Your bank may take additional time to reflect the funds.
4. Cancellations by Avtonova
We reserve the right to cancel an order if the item is out of stock, if a pricing error has occurred, or if payment cannot be verified. If we cancel your order, you will be notified and refunded in full where payment was already made.
5. Special-Order & Custom Parts
Special-order or custom-sourced parts may not be cancellable once the order has been placed with our supplier. We will always inform you before purchase if this applies to your item.
6. Contact
For any cancellation request or query, contact us at rgergov@avtonova.co.za, call 010 500 7359, or message us on WhatsApp at +27 73 489 4128.