Free delivery on orders over R 2,000.00 within 25km of 32 Mopedi Road, Sebenza, Edenvale·Genuine OEM parts · Trusted across South Africa·Free delivery on orders over R 2,000.00 within 25km of 32 Mopedi Road, Sebenza, Edenvale·Genuine OEM parts · Trusted across South Africa·

Legal

Refund & Returns Policy.

Last updated: 14 July 2026

We stand behind the quality of every part we sell. If something isn't right, we'll make it right.

1. Overview

At Avtonova we want you to buy with confidence. This Refund & Returns Policy explains when and how you can return a product and receive a repair, replacement or refund. It applies together with our Terms & Conditions and your rights under the South African Consumer Protection Act (CPA).

2. Return Window

You may return an eligible item within 30 days of delivery. Faulty, defective or incorrectly supplied items may be returned within this period at no cost to you. To start a return, contact us at rgergov@avtonova.co.za or on WhatsApp at +27 73 489 4128 with your order number.

3. Condition of Returned Items

To qualify for a refund or exchange, items must be unused, uninstalled and in their original, undamaged packaging with all labels, seals and accessories intact. Parts that have been fitted, modified or damaged through incorrect installation cannot be returned unless they are proven to be faulty.

4. Faulty or Incorrect Items

If an item arrives damaged, defective or is not what you ordered, we will cover the cost of return and offer you a repair, replacement or full refund. Please report any such issue within 7 days of delivery and include clear photos of the item and packaging where possible.

5. Non-Returnable Items

For safety and warranty reasons, certain items cannot be returned once fitted or once their packaging has been opened — including electrical components, fluids, and special-order or custom parts — unless they are faulty. We will always tell you before purchase if an item is non-returnable.

6. Return Shipping

For faulty or incorrect items, Avtonova covers return shipping. For change-of-mind returns, the customer is responsible for return shipping costs and for ensuring the item reaches us safely. We recommend using a tracked courier service.

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to your original payment method within 3–5 business days. Please note your bank may take additional time to reflect the funds. Original delivery fees are refunded only where the return is due to our error.

8. Contact

For any return or refund query, contact us at rgergov@avtonova.co.za, call 010 500 7359, or message us on WhatsApp at +27 73 489 4128.